Need help with your fireplace, stove, or insert? Our certified technicians provide friendly, professional service throughout the Bloomington area. Tell us what’s going on and we’ll diagnose the issue and get you back to cozy.
What We Service
- Gas fireplaces and gas log sets (NG/LP)
- Direct-vent and vent-free units
- Wood fireplaces and wood stoves/inserts
- Pellet stoves and inserts
- Electric fireplaces
What to Expect on a Service Visit
- Initial diagnostic appointment. We inspect, test, and identify issues.
- Common parts on the truck. If we have what’s needed, we’ll complete the repair during the visit.
- If parts are required, we’ll provide a clear quote for the parts and additional labor before proceeding.
- Safety first. We check venting, gas connections, gaskets, fans, and controls to ensure safe operation.
- Payment is due upon completion of the initial service visit.
How to Prepare (Saves Time 👍)
- Clear a 4–6 ft area around the unit; have pets secured.
- Make sure we can access power, gas shutoff, and venting.
- Have the manufacturer and model/serial number handy (often on a data plate inside the unit or behind the screen).
- If possible, upload photos or a short video of the issue when you submit the form.
Service Policies (Summary)
- Service calls are for general maintenance and diagnosis. We can’t guarantee a complete repair during the initial visit if special parts are required.
- A separate quote will be offered for any parts and labor that go beyond the scope of maintenance and the initial service call.
- We do not service disposable/box-store products (e.g., certain off-brand units purchased from big-box retailers).
- If your unit is under manufacturer warranty, let us know before scheduling so we can advise on coverage and documentation.
Schedule Your Visit
Please complete the form below and include as many details as you can—symptoms, error codes, unusual smells or noises, and when the issue started. We’ll review your request and follow up within 1 business day to confirm a time window.
Prefer to talk to a person? Call (812) 876-1340 during showroom hours.
Visit Our Showroom
See over 100 live-burning displays and talk with our team in person.
5804 W. State Rd 46, Bloomington, IN 47404
Hours: Mon–Fri 9–5 • Sat 10–4 • Sun Closed